Effective Date: [Insert date]

1. Shipping Area
We currently deliver within India. For out-of-area delivery please contact us.

2. Processing Time
Most orders are processed within 1–2 business days. Prescription lens orders typically take 3–7 business days from confirmed prescription and payment.

3. Shipping Methods & Charges
We offer standard & express shipping. Charges depend on order weight and location — calculated at checkout. Free local pick-up is available from our Kondhwa store.

4. Delivery Time
Estimated delivery for standard shipping: 3–7 business days. Express: 1–3 business days (where available).

5. Tracking
You will receive tracking details by SMS/email when the order ships.

6. Damages & Missing Items
Inspect the package on delivery. Report visible damage or missing items within 24 hours to support@optical360.in or call 07270917786.

7. Returns during Shipping
If an item is returned to us by the courier for address issues, re-shipping fees may apply.

8. International Shipping
Contact us for a quote; customs/duties apply and are the buyer’s responsibility.